Account, team, and photo deletion

To ask us to delete your InstaMap account, team data, items, photos, and market data, email support@instamapp.com. Send it from the email address on your account. Only a team owner can ask us to delete team data.

When an item or photo is deleted, its photos and supporting records are put in line for removal from active storage. We also remove temporary scan photos if the scan fails before they are added to a saved item. Private originals with an earlier removal date are deleted on that date. Clean display copies and encrypted extra file details (locked so only those with access can read them) stay with the active item.

We may keep some records, or remove names from them, when needed for security, fraud checks, billing, tax, law, backups, disputes, safety reviews, or change logs. A legal hold pauses photo and item deletion until a review or dispute ends. We may keep market chats and reports long enough to settle safety or sale issues.

Deleted data may stay in backups for a limited time until those backups are replaced. If a backup is restored, deletion cleanup must run again before it goes live.